SWEDISH CUSTOMER SERVICE SPECIALIST

About the job

We are searching for a new colleague for our strong customer service team with special attention to our Swedish sister site www.bostadsportal.se. This job is primarily a front-office-position, replying in writing to customer requests as well as outbound contact via e-mail and phone for the validation of new landlords and their ads. You will have the general responsibility for setting the right tone in our communication with the Swedish customers and sharing customer feedback with our product- and marketing teams. Your daily contacts will be colleagues across the organisationen as well as both landlords and seekers.

We put high emphasis on a whole-hearted support and councelling of our customers in the overall service provided. The employees are also responsible for assuring high quality in the content(ads) and advising landlords regarding our optional services. The team currently consists of specialists (full-time employees) with different professional profiles and areas of responsibility and approx. 10 students, who all offer strong professional and personal competencies and participate in helping our customers (seekers and landlords) find the right match. You will join a team of skilled colleagues who are motivated by helping our customers and each other, so that the daily tasks are managed the best possible way. However, you will be the sole responsible for the Swedish market (with back-up on days off) andthus also have a great opportunity to put your mark on both the service provided and the daily structure.

About you

You are service minded and able to customize your communication, oral and written, to different audiences. You maintain a good drive, are self-motivating and reach out both internally and towards customers. You enjoy co-worker collaboration and take responsibility for the daily customer service tasks, meanwhile maintaining an overview and prioritization of your own tasks. You thrive in a work culture with wide collaboration within the organization and through ongoing dialogue with your colleagues you ensure support for the current projects. In addition, you naturally create a common structure for coordinating efforts.

Expected personal and professional skills:

• Outgoing and openminded, both towards colleagues and customers
• Able to work persistently and in a structured fashion
• Strong communicative skills adapted to the target group
• Motivated by a dynamic work method in a growing market and by contributing to the development
• Fluent in Swedish, oral and written

At BoligPortal you will get committed colleagues who are passionate about our individual work areas as well as the company's common goals. We have an inspiring professional work environment where cross-departmental collaboration and internal knowledge sharing are highly encouraged. We expect the best of ourselves and each other and consider it a
shared responsibility that tasks are solved in the best possible way. The culture is characterized by an informal tone and guidelines rather than rules. We have a good unity based on mutual respect and flexibility.

Application

If this sounds like you, please send your motivated application and CV in English and possibly reference to Chief Customer Officer Malou Lassen by July 28, via https://boligportal.brandero.com/#jobs. Interviews are held early August.

Please read more about us on our Brandero Career Site

BoligPortal is "Great Place To Work" certified in 2019 - which we are really proud of :-) Read more about Great Place To Work here