About the job
We are searching for a new colleague in our customer service team with special attention to our Swedish sister site www.bostadsportal.se
. The job includes both front-office activities such as replying to customer requests through e-mail and chat and outbound contact via e-mail and phone for the validation of new landlords and their ads. And there is also a strong communicative, creative and analytical element in terms of setting the right tone-of-voice, increasing the use of self service by continuously improving the articles of our Help Center, and finally sharing customer feedback with the marketing and product teams in a collaborate effort to improve our services, products and communication.
We are a service-oriented organization and as such our customer service team plays an essencial role as company representatives as well as providers of learnings about the customer experience. The team is also responsible for assuring high quality in the content (ads) and advising landlords regarding our optional services. We currently have four full-time employees with different professional profiles and areas of responsibility and approx. 10 students, who all participate in helping our customers (seekers and landlords) find the right match. You will join a team of skilled colleagues who are motivated by helping our customers and each other, so that the daily tasks are managed the best possible way. However, you will be responsible for the Swedish market (with back-up on days off) and thus also have a great opportunity to put your mark on both the service provided and the daily structure.
You are service minded and able to customize your communication, oral and written, to different audiences. You are motivated by a cross-departmental collaboration and by contributing to the development of a growing market. In terms of work style, you are self-motivating and reach out both internally and towards customers. You enjoy both team work and taking personal responsibility for the daily customer service tasks, meanwhile maintaining an overview and prioritization of your own tasks.
Expected personal and professional skills:
• Outgoing and openminded, both towards colleagues and customers
• Able to work persistently and in a structured fashion
• Strong communicative skills adapted to the target group
• Fluent in Swedish, oral and written
At BoligPortal you will get committed colleagues who are passionate about our individual work areas as well as the company's common goals. We have an inspiring professional work environment where cross-departmental collaboration and internal knowledge sharing are highly encouraged. We expect the best of ourselves and each other and consider it a shared responsibility that tasks are solved in the best possible way. The culture is characterized by an informal tone and guidelines rather than rules. We have a good unity based on mutual respect and flexibility.
Does this sound like you, please send your motivated application and CV in English and possibly reference by August 25, via https://boligportal.brandero.com/#jobs
. If you have any questions before applying, feel free to contact Chief Customer Officer Malou Lassen at email@example.com
. Interviews are held late August/early September and expected start as soon as possible after the hiring process.